What should I do if I have a complaint?

Sometimes these issues are simple mistakes or misunderstandings and, while not seeking to reduce your rights under our complaints management procedure, we suggest that you first discuss the problem with our complaints handler.

Phone: 01902 912423
Address: Newstead Clark Financial Services Limited, First Floor, 2 Venture Court, Wolverhampton Business Park, Wolverhampton. WV10 6TB

Taking further action

We are subject to the independent jurisdiction of the Financial Ombudsman Service. If you cannot settle your complaint with us, you may be entitled to refer your complaint to the Financial Ombudsman Service. 

Phone: 0300 123 9123 or 0800 023 4567